Refund Policy of EliteShoppy

. General Refund Eligibility

Refunds can be requested under the following situations:

Defective or Damaged Products – If you receive a damaged, faulty, or defective product, you are entitled to a full refund or replacement.
Wrong Product Delivered – If you receive an incorrect item (wrong size, color, or design), we will issue a refund or exchange.
Product Not Delivered – If your order is not delivered within the promised timeframe, and tracking shows no movement, you may request a refund.
Order Cancellation Before Dispatch – Customers may cancel their order before shipment for a full refund.
Size/Fit Issues – Clothing and footwear can sometimes have fitting challenges. If an item does not fit, you may request a refund, provided it is unused and in original condition.

Refunds will not be accepted in the following cases:

Products returned without original packaging, tags, or labels.
Items showing signs of wear, washing, or damage caused by improper handling.
Items purchased under Clearance Sales, Final Sales, or Special Offers, unless defective.
Products damaged due to misuse, negligence, or accidents after delivery.
Gift cards, discount vouchers, and promotional items.
Slight variations in color, texture, or appearance due to photography or screen settings.

For defective/damaged items → refund requests must be made within 48 hours of delivery.
For size/fit issues or change of mind → requests must be made within 7 days of delivery.
After these periods, EliteShoppy reserves the right to deny refund claims unless mandated by law.

Customers must follow these steps to initiate a refund:

Contact Customer Support
- Email us at support@eliteshoppy.com or use our online return request form.
- Provide your order number, reason for refund, and photos/videos (if the product is damaged or defective).
Approval Process
- Our team will review your request within 2–3 business days.
- If approved, you will receive return instructions or a prepaid return label.
Returning the Product
- The product must be returned in its original packaging with all tags intact.
- Customers are responsible for proper packaging to avoid further damage.
Inspection
- Once we receive the item, our quality assurance team will inspect it.
- If eligible, the refund will be approved and processed.

Refunds are processed via the original payment method used at checkout:

Credit/Debit Card Payments → 7–10 business days.
Net Banking / UPI Transfers → 5–7 business days.
Digital Wallet Payments → 2–3 business days.
Cash on Delivery Orders → refunded via bank transfer or EliteShoppy store credit.
Store Credits → issued instantly once approved.

Partial refunds may apply under the following conditions:

Before Dispatch → Customers can cancel their orders within 12 hours of placing them for a full refund.
After Dispatch → Once the order is shipped, cancellation is not possible. Customers must wait to receive the product and then initiate a return/refund request.
EliteShoppy reserves the right to cancel orders due to stock shortages, payment issues, or suspected fraud.

Customers may choose an exchange instead of a refund.

Exchanges are possible for different sizes, colors, or designs of the same product.
If the replacement product costs more, the customer must pay the difference.
Exchanges follow the same approval, return, and inspection process as refunds.

If the return is due to EliteShoppy’s error (wrong product, defective item), return shipping costs will be covered by us.
If the return is due to customer preference (change of mind, wrong size ordered), customers must bear the return shipping cost.

For international customers:

Refunds are processed under the same terms, but return shipping and customs duties are the customer’s responsibility.
Import duties, taxes, and shipping charges are non-refundable.